FAQ

By default, we store all data locally on your device, so you have full ownership of your personal data, with the ability to export and delete it anytime. As a premium user, you can opt-in to fully encrypted cloud backups, if you wish to have your data saved externally (in the event of wanting to log in on another device, or losing your phone, etc). In any case, nobody can see your data except for you.

We do not use any IDFA or other ad tracking technology, at the expense of our own marketing. We will never sell your data to 3rd parties, as we ourselves are privacy freaks!

Although we offer a premium version of Metriport to unlock advanced features, no subscription or payment is required to use the app! We offer as much functionality as we can for free. In the future, we will continue to push updates with new features for both our free and premium users.

As a premium member of Metriport, you are able to:
• Create an unlimited amount of new metrics
• Backup all data with automatic encrypted cloud backups and restore functionality
• Access full customizability for editing metrics
• Secure the app with a biometric pin lock
• Customize the app color theme

We offer two different purchasing options for upgrading to premium:
Monthly - Recurring payments
Yearly - Recurring payments

We do plan on integrating with devices directly in the near future. Although we currently only offer integrations with Apple Health and Google Fit, we are working on finding solutions for direct device integrations into Metriport.

If you have an iPhone, you will need to import your Garmin data into Apple Health first, before you're able to import it into Metriport. If you're on Android, you will need to import your Garmin data into Google Fit before you're able to import it into Metriport. To do this, you will have to use a third party app called Health Sync that will allow you to import your Garmin data into Google Fit.

If you have an iPhone, you will need to import your Fitbit data into Apple Health first, before you're able to import it into Metriport. To do so, you will need to use an app for getting your Fitbit data into Apple Health, such as this one. If you're on Android, you will need to import your Fitbit data into Google Fit before you're able to import it into Metriport. To do this, you will have to use a third party app called Health Sync that will allow you to import your Fitbit data into Google Fit.

For those looking for a detailed walkthrough of Metriport, or instructions of how to use a specific feature, you can access our tutorials here. Alternatively, feel free to send us an email at help@metriport.ai

To edit a prompt, you can follow these steps:
• Tap on the metric that has the prompt you want to change, to access the Metric Details screen
• Once on the details screen, tap the button in the top right corner with the three dots '...' to reveal a dropdown menu
• Tap 'Edit Metric' to reveal a metric modification page, where you'll find your active prompts for your metric at the bottom of the list
• Tap on the Prompt category to reveal your metric's prompt(s)
• Here you can update the prompt message by editing the text field, and change the prompt time by tapping on the time displayed in the top left corner of the card
• Once these changes look good, press the square floating action button on the bottom right of your screen to save changes
To access the edit metric page, you can follow along here.